Refund and Delivery Policy
Delivery Information and Charges
All orders are sent using Royal Mail fully tracked delivery service and are delivered Monday - Saturday (exc. Bank or Public Holidays)
A signature is not currently required at the point of delivery.
NEXT DAY DELIVERY
£7.95 or FREE on orders over £75.00
Once your order has been dispatched, you will receive an email to confirm and a tracking number. During busy periods, your order may take a little longer to arrive.
STANDARD DELIVERY
2-5 WORKING DAYS
£3.95 or FREE on orders over £40
Please allow up to 5 working days for your order to be prepared, dispatched and delivered.
Orders will be delivered Monday - Saturday.
SCOTTISH HIGHLANDS. NORTHERN IRELAND & CHANNEL ISLANDS
2-5 WORKING DAYS
£5.95 or FREE on orders over £40
Please allow up to 5 working days for your order to be prepared, dispatched and delivered.
Orders are delivered Monday - Saturday.
Once your order has been dispatched, you will receive an email to confirm and a tracking number. During promotional periods, your order may take a little longer to arrive.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at forestcandlehut@gmail.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
You can always contact us for any return questions at forestcandlehut@gmail.com
Damages & Issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at forestcandlehut@gmail.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
You can always contact us for any return questions at forestcandlehut@gmail.com
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.